Combatting fraud

The high incidence of cybercrime and fraudulent schemes has become part of everyday life.

While we go to extraordinary lengths to stay ahead of new attacks and to protect your investments from potential fraudsters, combatting these attacks requires a joint effort.

Below, we list some actions you can take to protect yourself and what to do if you suspect you are a fraud victim.

PAY ATTENTION TO WHAT YOU RECEIVE

• Read all your communication from us, such as SMSs or emails, specifically transaction notifications. If you are unsure about the validity of any transaction or communication, please verify it by phoning us on 0800 22 11 77.
• Don’t fall for phishing attacks. Cybercriminals send fake emails asking you to click on a link that directs you to a fake website that asks you to log into your email account. They then use the username and password you entered to gain access to your email box.
• Be mindful of fake investment advertisements or offers that promise quick and unrealistic returns. Report these groups on the relevant social platform and do not invest. Coronation does not make use of any Whatsapp or Telegram groups to communicate any offers.
• Scrutinise any unsolicited communication or requests to click on links. While we use links in our emails, we will never ask you to click on a link and provide your login credentials.

PROTECT YOUR PERSONAL INFORMATION AND DEVICES

• It is safer to transact via our secure online site, where you benefit from multi-factor authentication protection.
• Follow good email security practices, using strong and dedicated passwords that are regularly changed to prevent unauthorised access to your email accounts.
• Avoid sharing personal details online or on social media sites as far as possible. And review what details are available online (social media sites or Google) regularly. Delete what you don't wish to be available.
• Never share your login credentials via unsolicited emails, SMSs or phone calls.
• Stay safe by accessing websites such as ours by typing the address into your internet browser.
• Shred any printed personal documents, old statements or credit and debit cards.
• Avoid using free wifi zoners or complimentary computers in airport lounges or hotels for your personal banking or investing.
• Protect your devices by installing the latest security software, using passwords to access your computer, restricting access to install programmes, deleting saved login details or security information, and avoiding using unsecured wifi networks.

REPORTING FRAUD

If you suspect that you may have been a victim of fraud concerning your investment with Coronation, please get in touch with us immediately on our toll-free line or send us an email:

• 0800 22 11 77
• clientservice@coronation.com